Products not updating on Facebook store

noellelewisarti
New Member
7 0 0

When I add new products on Shopify, they don't show up in my Facebook store, although my first couple batches of products are already there. I've refreshed, re-synced, and double checked item & collection visibility. Any suggestions? 

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Aaron
Shopify Staff
Shopify Staff
236 0 53

Hey there!

My name is Aaron, I'm a guru here at Shopify!

So sorry to hear that you're seeing a delay in those products showing up!  Syncing can take some hours due to Facebook's policies - occasionally, quite some time, if there's a lot of new products to sync.  That said, if it's been more than 24 hours or so, there may be a problem with the integration with your store.  What I'll do here is reach out to you in an email - if it turns out that it has been longer than this span of time, just reply to that email to grant me access to your settings.  We'll take a look and, if need be, loop in our escalated support team on the conversation!

Hope that's helped!  Please feel free to give us a call or start a live chat at any time, we're open 24/7 for your convenience and always happy to assist!

Cheers,

Aaron | Shopify Guru

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