Setting up Shopify/FB Store

Linda10
Tourist
24 0 1

Hi, we are wanting to set up our FB Store through our shopify website though once we connect we are getting errors on each product. We sell downloadable jpeg files, would anyone know if FB do not allow downloadable items for sale??  Or maybe I'm doing something wrong?

thanks,

Linda

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Lisa
Shopify Staff
Shopify Staff
259 3 70

Hi Linda, 

Lisa here from the Social Care Team at Shopify. 

Products that are sold via the Facebook Sales Channel must be set to require shipping. Which means digital/downloadable products are not supported by Facebook. You were right in suspecting this!

After being reviewed by Facebook, any other issues with the product will also be outlined in the Facebook 'Shop' tab, on the right-hand side of the disapproved list. Besides from being a digital product, other common eligibility errors include:

  • Needs to be available to the Facebook sales channel
  • Needs to be in a collection that is available to the Facebook sales channel (products may be published to Facebook and not be in a collection. These will display under "All Products" on Facebook.
  • It needs to have a product description
  • It needs to have a product image
  • It needs to be eligible according to Facebook's Commerce Policy and can't be in violation of Facebook's Community Standards
  • It can't be free (at least $0.01 !)
  • Product titles must be less than 100 characters
  • Product titles cannot be in all caps
  • It needs to have a return policy

Here's more information on publishing products to Facebook Sales Channel

I hope this helps to explain some of the errors you're receiving while attempting to publish to Facebook.  For the digital products that you can't list through the Facebook Sales Channel, as a workaround, you can post as a regular post via Facebook, and link directly to your product page. Alternatively, use permalinks to preload the cart for customers so they can check out immediately with the advertised product. 

Please feel free to reply if you have any questions. 

- Lisa

Lisa | Social Care @ Shopify
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Linda10
Tourist
24 0 1

Hi Lisa, thanks so much. Such a shame about FB not allowing digital downloads. With regard to the permalinks to preload the cart, I did try that referring to the You Tube video link you sent but when I press enter a white screen comes up saying... Will be opening soon. Enter store using password:

Am I doing something wrong?

thanks,
Linda

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Lisa
Shopify Staff
Shopify Staff
259 3 70

You're so welcome. Glad you were able to find out sooner rather than later. Hopefully, Facebook will allow digital downloads in the near future! 

Stange, I'm not getting a password screen when I click on the link above. Please try the native link to the youtube video featured in the post above on permalinks: https://www.youtube.com/watch?time_continue=11&v=HTgd2raL9Vo

Along with the original link to the help doc for permalinks: https://help.shopify.com/themes/customization/cart/use-permalinks-to-preload-cart

- Lisa 

 

Lisa | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Linda10
Tourist
24 0 1

Oh Sorry Lisa, I meant when I carry out the actions they say to do and press enter I get the password prompt. It doesn't take me to the check out for that product. Maybe there is something not set up right in our website??

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