Shopify Email is blocked for your store

[HitBox]

We're having trouble too and now the support phone number tells us to go to the questions page.

[neutralassets]

has anyone found the solution for this.?? is there an email address we can raise this issue with

[Fosok61]

I called Shopify and they were able to fix. Not sure if it is something we can fix on our own. You do have to wait before they pick up but they did fix it in a day.

[Jenniferkalled]

This phone number does not work anymore.

[cherrylclark]

Shopify email is blocked for me too.  The support number no longer functions - it points you back to the website.  Can anyone help me get Shopify email unblocked?  Thank you,

Cherryl

[Twisha_Verma]

When encountering this problem, many shop owners think that Shopify didn’t send email. But in fact, Shopify always does this well. If the customer has not yet received an email, ask them to check their spam / junk mail folder or try resending. The reason can only come from the server receiving mail, that the customer’s mail provider is using. Some email providers have firewall system that helps filter spam mail. Due to the overzealous filtering by ISPs Shopify’s email may have mistakenly been sent to spam folder or blocked.

1. Log in to your domain hosting account.
2. Find your domain’s TXT record. This usually appears beside the CNAME record and MX record.
3. Add the following SPF record to your TXT record: v=spf1 include:shops.shopify.com ~all
4. Save your changes.

[lizettequist]

Hi, it just happened for me to - I am so angry - support chat says delete subscribers ? I have only 160 and my shop is 3 month old, I DO NOT WANT TO DELETE SUBSCRIBERS, what do I do ? to be able to send e-mails again. the supporter also said that because ONLY 40 % of my customers opened the newsletter they blocked my account - WTF ?? 40 % openings I think that is a huge amount, - any suggestions what I do I am so sad ? Lizette