Shopify Email is blocked for your store

Solved
peterspina
Tourist
6 1 2

Hi @Dani @Hyde 

I'm getting a Shopify Email is blocked for your store error on the emails

 

How do I go about fixing this?

RoseandWesley
New Member
2 0 1

Did you find a fix for this? Or maybe even a reason why?
This just happened to me after sending my very first Shopify email marketing campaign. I had scheduled another one for when new items drop on Sunday but now I'm blocked and it won't send the scheduled email. 

I did notice that 4 people unsubscribed and 1 person reported it as spam, could this be the reason? Is there a way to get it back I wonder.... 
@Dani @Dan @Hyde  Can anyone help with this issue. Being small shops during the current pandemic is not easy, and being blocked from sending emails makes it a thousand times harder. 

robandpeach
New Member
1 0 0

I have the same issue :(

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savall21
Tourist
4 0 2

I have the same issue. Is there a fix?

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peterspina
Tourist
6 1 2

This is an accepted solution.

Hi @RoseandWesley  @savall21  @robandpeach 

 

Yeah, there is a fix! 

 

If you give their service line a call they can help fix the issue!

 

It takes around 24hrs to have it fixed.

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savall21
Tourist
4 0 2

What's the support number?

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peterspina
Tourist
6 1 2

@savall21 

 

1 (855) 816-3857

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RoseandWesley
New Member
2 0 1

I'm calling now, thank you!! 
So the 24 hour period, does that start before or after you actually talk to someone lol. 

I called once and held for probably 15 minutes, then someone picked up and hung up on me. 
Now I'm on the line again holding and reaching 20 minutes again without actually speaking to anyone. I know hold times are longer because of Covid, but I'm reaching 45 minutes of hold time without actually talking to anyone. 
@Dan @Hyde @Fran @Josh 

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Fosok61
New Member
4 0 0

Also blocked... now on hold for 20 minutes. Seems like this is a reoccurring issue and Gurus should be ahead of this. 

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Hey guys, Shopify Email is available now and I made this post to discuss + review + tutorials + everything about Shopify Email. Maybe you'll want to take a look:

https://community.shopify.com/c/Shopify-Apps/Shopify-Email-Honest-App-Review-and-Tutorial-to-create-...

CRO Expert at PageFly - Advanced Shopify Page Builder - Empowering 90.000+ active merchants.

Check our Evergreen Guide on Moving Your Brick-n-Mortar Store Online.

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