Site registering two different Pixel IDs

Bob10
Tourist
9 0 1

Hi,

I have installed my Facebook pixel via Shopify's Preferences page.

When I check with Pixel Helper, I see that two different IDs are being used, the one I have installed and another one???? Is this normal? Is an App adding an additional Pixel ID? A Trojan? A hacker? Every ID registers view content and pageviews correctly.

Please let me know what you think.

Thanks.

Bob

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Savannah_F
Shopify Staff
Shopify Staff
537 0 92

Hey, Bob!

Savannah here from the Shopify Guru Team. :) 

Hmm, that pixel could be popping up for a variety of reasons. Would you mind if I ask a couple of questions to narrow it down? 

* Did you insert a tracking code into your theme's HTML/CSS (or additional checkout scripts), or did you just add one pixel by navigating to Online Store>Preferences?

* What's your store's URL? 

* Do you have any Facebook or pixel apps installed (you can check by navigating to the Apps section of your admin on the lefthand menu). 

* Which Facebook pixel helper are you using? There is a known error with the Chrome FB pixel helper itself giving false error messages about multiple pixels, and typically it's nothing to worry about. 


Thanks so much for the additional information!

Savannah | Shopify Guru
support@shopify.com

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