There is 1 error with this activity: A problem with Facebook

Highlighted
Tourist
5 0 0

Hi Everyone,

 

I have set up the marketing for Facebook ads, but I am getting this error message. 

There is 1 error with this activity:

  • A problem with Facebook prevented your activity from being published. Try to republish in a few minutes.

 

There was a connection problem to Facebook Marketing

Reload to try and generate the preview, or publish this campaign without a preview.

 

I have reloaded the page, and also pressed the republish activity button, but the same errors keep coming back up. 

 

Can anyone help me fix this issue?

 

Thank you

0 Likes
Highlighted
Shopify Staff
Shopify Staff
574 68 101

Hey, @Americanhustler!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 


Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

Sorry to hear you are having trouble with publishing your Facebook ads and I appreciate you reaching out about this. I completely understand how important it is for your store's systems and channels to be consistent and reliable, however, it does look like there are some intermittent issues with Facebook's API at the moment, preventing any ads being created or published. I can assure you we have all hands on deck working to fix this as quickly as possible and limit downtime as best we can but at this time we need to wait for the Facebook devs to get back to us with a fix. 

 

I will keep you updated as we are monitoring the situation and I will let you know once it has been resolved. 

 

In the meantime, with Black Friday and Cyber Monday coming up, we have put together this Black Friday Checklist. It is full of tips and tricks to make the most of the busiest online season! 

 

Kind regards,

Lulu

 

 

Lulu | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
574 68 101

Hi again, @Americanhustler.

 

Facebook's API is now operational. All applications requiring the API (Ad creation, Instagram Checkout, etc.) should be working as expected. Let me know if you are still experiencing issues with this or if you have any other questions at all. I am always happy to help out!

 

Kind regards,

Lulu

Lulu | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes
Highlighted
New Member
1 0 1

Hi Lulu5, 

 

I am still experiencing the same problem Americanhustler mentioned above, we are almost November and it doesn't seem like the problem is solved. Is there any way to fix this from our end? Thanks!Screen Shot 2562-10-28 at 14.31.25.png

1 Like
Highlighted
New Member
1 0 0

Same Issue here...  Can someone please post a solution

0 Likes
Highlighted
New Member
1 0 0

i am also experiencing this issue

0 Likes
Highlighted
New Member
1 0 0

I have this problem

 

A problem with Facebook prevented your post from being published. Try to republish in a few minutes.

 

What can I do?

Thanks

0 Likes