Why does the FB Pixel track 2 Purchase events and no Initiative Checkout event?

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New Member
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Hi guys, 

 

I've installed the FB Pixel through Shopify's preference interface (copy&paste). However, the Pixel Helper shows the following errors (s. screenshot attached):

1. It doesn't track the initiative check out event

2. It does track two purchase events

 

In the past, I've experienced that 3rd party apps are causing Pixel errors. I have, however, deleted all suspicious apps and am only using the ones that I can't get rid of (s. screenshot). 

Any idea how to fix that issue? 

 

Here's the store's URL: https://fundamental.berlin/

Thanks!

p

 

Screenshot 2019-03-21 at 10.39.22.pngScreenshot 2019-03-21 at 10.40.34.pngScreenshot 2019-03-21 at 10.41.37.pngScreenshot 2019-03-21 at 10.41.54.pngScreenshot 2019-03-21 at 10.45.45.pngScreenshot 2019-03-21 at 10.45.48.png

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Do you have an ad blockers on my computer? That can cause errors similar to this. Maybe even try to copy and paste it using another browser

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Does shopify working the 3rd party script code?

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@DuaneBrown Thanks for the reply! I don't use an ad blocker though and the pixel helper is only available for chrome....

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