Why doesn't FB Pixel helper track add to cart event? Is the add to cart event working?

Travis_Bateman
New Member
2 0 0

Hi there,  

I have recently integrated my FB pixel to my store using the easy integration under preferences.  I am curious on how I go about validating that the event is firing when clicked.  The FB pixel helper doesn't show the add to cart event when clicked.  

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Karan_Jassar
Pathfinder
186 0 31

Then it is probably not installed probably. The pixel helper will show the event if installed properly. I've used it many times.

Karan 
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Uri3
Shopify Partner
55 0 1

Hey Travis;

I made a video all about this. Make sure nothing is in the addirtional scripts or liquid files. 

https://www.youtube.com/watch?v=eR580FXJ-sw&t=4s 

If you have any additional questions, please reach out - UriWeinber@gmail.com

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Travis_Bateman
New Member
2 0 0

I have used the automatic integration between Shopify and Facebook.  They claim to trigger the "add to cart" event but when I try to create an audience with the custom event "add to cart"  it's not in the selection of events.  

 

Can I add this event into the code without screwing up the Shopify -> Facebook pixel Integration? 

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Uri3
Shopify Partner
55 0 1

Hey Travis, the reason it wouldn't be there is because you probably had 0 pixel fires - so FB wouldn't know how to optimize.

I've made a video showcasing how to implement the pixel properly - feel free to watch it and reach out to me if you have any questions at UriWeinber@gmail.com

Video: https://www.youtube.com/watch?v=eR580FXJ-sw&t=2s

Hope this helps,

Best.

UW

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