encourage customers to leave a review

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Tourist
4 0 1

Hi Guys,

 

Is there any way to encourage customers to leave a review on the product after they make a purchase?

 

Right now we're using Yotpo apps to collect review. It just seems that it would take a huge amount of effort for customer to leave a review. Is there any solution to this?

 

Could really use some advice.

 

Thank you!

 

 

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Shopify Partner
87 29 23

Looks like Yotpo can automatically email your customers to ask for a review. Here's their guide! https://support.yotpo.com/en/article/automatic-review-requests

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Shopify Partner
48 4 7

Hello @sherrymao15 

I believe your customer will love if you ask them for review on their WhatsApp Number directly

Check out this app which sends review reminders directly on customer's WhatsApp. You know WhatsApp Message open rate is very high compared to typical Email and SMS.

https://apps.shopify.com/whastapp-order-sms-notification-by-magecomp

 

 

Checkout Our Bestseller Shopify App
WhatsApp + SMS Notification
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Shopify Partner
32 3 11

Like you've said, Yotpo is a great way to do it.

 

Another thing that you can do is send them an SMS message but time it so it arrives after they've received the product.

 

I sometimes run retargeting ads on Facebook, just create a custom audience so it targets people that have already received the product and ask them for a review, sometimes you can even throw in an incentive.

CEO of Appex Media, a leading eCommerce marketing agency that leads DTC Shopify brands to massive growth and profitability.
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Hi @sherrymao15 

 

Yotpo is great because your customers can leave reviews directly from their email inbox. But if you're looking for an alternative, Loox Photo Reviews is a great shout. Their plan has functionality that automatically sends out review reminders periodically, and offers them a discount code as an incentive to acutally leave a review. 

 

Here's their help article - https://help.loox.io/article/32-when-will-my-review-request-emails-be-sent

 

Worth looking into. They even track how many scheduled emails are responsible for generating new profits, so its a great way to weight up costs vs reward. 

 

All the best!

 

 

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New Member
3 0 0

Try sending them a discount code for a review :) 

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Excursionist
12 1 2

Hi @sherrymao15,

You should try incorporating SMS automation into your store. That way, you can easily send out automated text messages to customers after a purchase and solicit reviews from them. All you just need to do is get creative with your SMS copy and offer an incentive for each review. 

Hope this helps! :) 

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