facebook blocked the link to my store

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Tourist
8 0 2

Hey all,

 

facebook blocked the link to my store, which also disabled my whole facebook shop and product feeds. I currently can't advertise on facebook anymore. I get two infos, when I try to post the link: the link is flagged as spam and, if I try to link the store url: https://wayne-whale.myshopify.com/ to my business manager again, it says that it violates community rules.

 

As I don't sell anything violating community rules, the only thing I can imagine, that facebook or a user reacted to: female hygiene products, like bamboo period pads and menstrual cups, or to the word organic, like in organic cotton.

 

Do you have any other idea? I requested facebook to review their classification as spam, and also review the store and the link itself. Do you know how long that takes and if I can speed this up in any way?

 

Thanks very much

Jessyka

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Shopify Staff
Shopify Staff
10 1 0

Hi @JessyWayneWhale!

 

Lara here from Shopify.

 

About your link you're trying to post being marked as SPAM, you can use the “Report a Problem” link on your account to let them know more about what you're seeing.

 

I navigated through your store and I can't see any apparent violation of Community rules. There is a section mentioning that SPAM would be considered a violation as you can see here, so it makes sense that your post would receive that message. My guess is that once your post is reviewed, everything else should be back to normal, but we can't interfere with that decision. This is something which is out of Shopify's control and in Facebook's hands.

 

You should hear back from them soon, reviews usually take no longer than 48 hours, and you can always reach out to Facebook's support to ask for updates on your case.

 

Hope you can get your Facebook page running soon!

 

Cheers.

Lara | Equipe Shopify @ Shopify
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Highlighted

This is a common issue with external links, i often get this, even though everything is perfect but there automatd system gives such warnings. so i have to report, dipute and resolve and they fix.

 

i have also been noticing fraud in fb ads, i have been talking to fb team , the issue again is that they have outsourced there support to other countries, e.g. the guys i am talking to are in malaysia, these guys do not understand much about technical things and they just say things like automated responses.

 

Any way, report and appeal them and it will be resolved.

 

I am available here if you need assistance.

 

Respocert.com

https://www.fiverr.com/emideli

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New Member
5 0 0

I have a webstore also blocked by facebook. I don't see any reason why my store has been put to list of blocked. huhuh

 

 

https://chickbuddies.myshopify.com


@wyzrahman wrote:

This is a common issue with external links, i often get this, even though everything is perfect but there automatd system gives such warnings. so i have to report, dipute and resolve and they fix.

 

i have also been noticing fraud in fb ads, i have been talking to fb team , the issue again is that they have outsourced there support to other countries, e.g. the guys i am talking to are in malaysia, these guys do not understand much about technical things and they just say things like automated responses.

 

Any way, report and appeal them and it will be resolved.

 

I am available here if you need assistance.

 

Respocert.com

https://www.fiverr.com/emideli


 

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New Member
1 0 0

http://zinzeudo.myshopify.com

 

I have a similar issue happening now.  I noticed a few weeks ago that I was no longer able to tag my products in IG through my FB store catalog. I didn't have time to troubleshoot it, except for deleting and reinstalling the FB sales channel. Everything looks fine on the Shopify end, but FB gives me an error that my store is against community standards. It won't allow me to link my shopify store to my FB business page anymore.

 

Since FB never told me why they removed my shop, I have no idea why this is happening. I reviewed community standards and as far as I can tell, it must be a misunderstanding. 

 

Can someone tell me how I can get FB to review my shop?  I tried linking it again through Shopify and I have a pending status that my shop is Under Review. Is that all I need to do? Or is there an official appeals process?  Like I said earlier, I did attempt to relink my shop a couple weeks ago and never go any word from FB about it. I just did it again today.

 

Thank you in advance.

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New Member
1 0 0

Having the exact same issue. Shop went live announced to everyone and was good for approx 30 min then they blocked me. Shopify was super helpful and worked with me for over an hour on the issue and all came back to FB. I reported the issue on Friday and haven't heard anything back from FB. Need this fixed soon as I have been announcing our go live date for months and now we are just sitting twiddling our thumbs.

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