Any feedback on our store welcome... tia

New Member
14 0 0

Hi Sumit,

Thank-you very much for your comments. Very much appreciated.

- As other experts have mentioned here, give your new visitors a super easy way to communicate / get in touch with you. Filling contact forms can be a little offputting. May be adding your email address in the footer and say something like on-site chat may be more helpful.

> I've taken out the About Us link in the header and replaced it with Contact. I've yet to add a bullet point with embedded 'contact/query' link into each product. I've got to photograph the next 30 products and get them up. Busy gal. I'm afraid that if we put our e-mail address in at the footer, that spammers will find it and spam us with e-mail. What do you think? What we may do is add our sales phone number to the contact page - plus a skype address.

- Consider adding a provision to give reviews on your products. A positive review quickly builds trust, particularly relevant to the kind of products you are selling.

> How do I add a review to a product? I can see I can add a review/comments box to my blog posts, which I have done, but puzzled about adding them to products... :-(

- Your social follow button links (FB, Twitter) open in the same tab. Ensure that they open in a new tab when you click. You want to make sure the visitor stays on your website all the time.

> Thanks. I will find out how to do that, and add the code.

- Have you given a thought to using Instagram as a marketing channel? For the kind of products you are selling, Instagram and Pinterest can be excellent channels to get new visitors.

> Great idea. I've just made an Instagram account, and will get started on it now.

Too much to do! Just added 30 new products yesterday! 30 more today! Need to write two more big blog posts! Need to ramp up social media!

Thank-you for your feedback, Sumit.

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Excursionist
66 0 4

Hi Wi,

Love the writing that you have on the site. Really very good, esp on the blog. i think that when you can write that well then perhaps you should have a little more on the pieces? Just a line or two. Some products already have this but many do not.

And yes, images of you, your team or even your area. 

" We're based in Ubud – a collection of villages known for centuries as the cultural and artistic heart of Indonesia's most famous island." 

As a buyer I don't need to have more but after reading that I want to know and see more.

I don't think product reviews would nessesarily be right for you. Perhaps look into getting them and having them on a single reviews page would be good but maybe not on each product page.

As for badges, I think that you have to be carefull. They always seem fake to me.

This kind of information seems a better route for confidence perhaps.

"I'll also be adding a blog post about mammoth ivory - a touchy subject for some, and complex. We need to describe what it is, why it is legal (except in three US states), where it comes from and how you can tell apart extinct mammoth tusk from elephant ivory. A crucial piece for customers' confidence."

Just my thoughts.

Jess

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New Member
14 0 0

Hi Jess,

Thanks so much for your feedback and time. We really appreciate it.

Very interesting, useful comments.

> Love the writing that you have on the site. Really very good, esp on the blog. i think that when you can write that well then perhaps you should have a little more on the pieces? Just a line or two. Some products already have this but many do not.

And yes, images of you, your team or even your area.

-- I agree. Much more writing to be done. We have more information about each individual piece, but are in a race to get as many objects (and images) up on the site first. Our products are very visual, and we want to be all over Google Images. We're doing OK - in the first month, we've already got a lot on searches like 'ancient mammoth ivory carvings' or 'ancient mammoth tusk carvings'. But we're behind on the writing. I'll take three days out from photography to add the extra product info. It's needed.

I'll need to write at least two blog pieces - one about our carvers, and one about our carving methods. And then summarize them on the About page...

> " We're based in Ubud – a collection of villages known for centuries as the cultural and artistic heart of Indonesia's most famous island." 

As a buyer I don't need to have more but after reading that I want to know and see more.

-- Another blog article!

> I don't think product reviews would nessesarily be right for you. Perhaps look into getting them and having them on a single reviews page would be good but maybe not on each product page.

-- I think you're right - a separate page for reviews and feedback...

> As for badges, I think that you have to be carefull. They always seem fake to me.

-- We have discussed this a lot now within the team. Without wanting to brag, our team are Indonesia's specialists on the subject of mammoth ivory. Nobody else does it here. We have been working with it for years. So do we make a badge for ourselves? Doesn't seem right.

But our main outlet on Bali is the elephant sanctuary here - the owners are (obviously) not interested in promoting elephant ivory (they are saving orphaned elephants, not killing them), so perhaps we ask them for their support and recommendation. The only other way to prove our ivory is mammoth tusk is to cut through it and examine it for Schreger lines - which customers are very, very welcome to do - but I'm afraid they would have to buy it first! ;-)

> This kind of information seems a better route for confidence perhaps.

"I'll also be adding a blog post about mammoth ivory - a touchy subject for some, and complex. We need to describe what it is, why it is legal (except in three US states), where it comes from and how you can tell apart extinct mammoth tusk from elephant ivory. A crucial piece for customers' confidence."

-- I totally agree. Another (long) blog post to write... Too much to do. We've got 78 products up on the website now - after we have our first hundred, we'll attack the ivory article... and then the About Us article, and the Ubud article, and the carving article... oohh nooo, too much to do!!

Thanks so much for your input, Jess. Good luck with your coffee beans - I like your site very much. We have great, natural coffee here in Bali... :-) :-)

My best, Wi.

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