Hi, @blackoutstore !
Thanks for reaching out about this. It could be a number of things. First, what sales channels are you using? If you have secondary sales channels like PayPal enabled and the orders were processed via those channels, you would be paid out there. The second thing to look into is when the orders were placed? If you're using Shopify Payments, you can view the payout times here. Payouts typically take 2-4 business days but it can vary depending on your location and the gateway that you are using. Please feel free to let me know more about your orders and your payment gateway setup and we can dig into this further together!
Oliver | Social Care @ Shopify