Bank Account Deposit Problems. PLEASE HELP!!!

blackoutstore
New Member
1 0 0

So I added my bank account and everything into my Shopify store and I have been receiving purchases but the money from the purchases aren't being sent to my bank account. Does anyone know what the problem is and where it is being sent to?

0 Likes
Oliver
Shopify Staff
Shopify Staff
361 38 67

Hi, @blackoutstore !

 

Thanks for reaching out about this. It could be a number of things. First, what sales channels are you using? If you have secondary sales channels like PayPal enabled and the orders were processed via those channels, you would be paid out there. The second thing to look into is when the orders were placed? If you're using Shopify Payments, you can view the payout times here. Payouts typically take 2-4 business days but it can vary depending on your location and the gateway that you are using. Please feel free to let me know more about your orders and your payment gateway setup and we can dig into this further together!

Warm regards,

Oliver | Social Care @ Shopify

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes