Hopefully someone can help me out a little bit here, although i'm not exactly sure how you could help me but i'm worried so i'm asking anyway.
I've had my store fr about a week not and got several sales, but recently I started to slightly scale.
Now that i'm getting a few more orders through I feel like my supplier is going to get sloppy, since he's last responded(48 hours ago) i've put in an order for about 6 shipments.
None of them have been fulfilled on his end, not has he even read the messages in AliExpress chat.
Wondering what to do because I don't want my customers to start refunding their orders because they haven't got a shipped email or anything. Can anyone help me resolve this in any way? Thank you !!!!!
Solved! Go to the solution
Hi @JamieO! Gabby here from the Community Engagement team at Spocket.
I saw that your question has already been answered, and so from my end, I'll be making a suggestion as to what platform you can use to find alternative US-based suppliers so you can continue operations during Chinese New Year - and the long-term should you find that the platform's services are satisfactory. That being said, have you had the chance to use Spocket? I think it's the perfect alternative for AliExpress as most of the suppliers on the platform come from the US - the EU as well if you wish to expand your options. Quite obviously, our suppliers won't be affected by the CNY holidays - plus, products on Spocket can ship in as fast as 3-5 days, sometimes 1-3 days or 4-7 days depending on where you're shipping to. You might even want to consider using the app long after CNY has ended.