Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.
Sorry to hear there is a problem with your order. What seems to be happening? Have you got a screenshot for me so I can take a closer look?
I can certainly look into your store too if you'd like. In order to do so, I will just need to verify you as the account owner so, I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get investigate further for you. Please ensure to check your spam/junk folder for this email as sometimes it can land there too.
Lulu | Social Care @ Shopify
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