Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.
Sorry to hear you did not receive your item, I know how frustrating it can be as I have been in that situation too. However, as Shopify is the platform many shops use to build their websites, we don’t actually manage inventory or ship orders from here ourselves. We do get asked this question quite a lot so we have created a detailed FAQ to help you with the next steps here.
All the best,
Lulu | Social Care @ Shopify
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