Discount problem on Narrative theme!

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New Member
5 0 0

Please help, im having problems with the offer buy 2 get 1 free, it doesnt seem to work can an admn help?

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Shopify Staff
Shopify Staff
577 41 98

Hello, @apzi!

Karlie here from the Shopify Guru Team! Can you tell me more about what seems to be happening? Can you tell me more about the discount you had created? Did you create the discount by following each of these steps? What is your shop URL?

Looking forward to hearing back from you! 

*Karlie* | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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New Member
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Hey thanks for the reply!

Yes I followed the steps carefully this is my store: www.riderslight.com

I tried it with my cart being a full page and my cart being a drawer,
nothing seems to work.

Please help
And ty
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New Member
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Hey, I seemd to fix the problem, now i tried to remove the "Shipping Calculated at checkout" in the theme languages and messed up everything please check and help!!!

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Excursionist
26 0 7

Hi @apzi 

I see that discount works fine on /cart page.

Screenshot 2020-07-13 at 20.01.13.png


Also if checkout is accessed trough url as /checkout, discount still works fine.

Screenshot 2020-07-13 at 20.02.50.png

 

So few points:

  1. Buy X get Y discounts will not work on ajax-cart by default.
  2. Looks like you themes checkout button on cart page, does additional functions to remove free product from cart.

 

Let me know if you need help, I might be able to help you.

Cheers,
Aivis Zvezdovs

Hire me - zvezdovs@gmail.com
Did my answer helped you? A like would be appreciated!
Shopify is a great platform and will make you a ton of profit, if executed correctly.
Push it to make your store as perfect as you can, or hire a professional to take your store to next level.
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Shopify Staff
Shopify Staff
577 41 98

Hello, @apzi!

Karlie here! I'm glad you've sorted out the issue you were experiencing with discounts. You've mentioned since that you had removed some code from your theme and now you're experiencing difficulties? While I'm not able to help with coding problems, can you tell me more about what seems to be happening on your end? What type of issues are you experiencing now with your website? 

Thank you for getting back to me!

 

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
5 0 0

Hey @Karlie @Zvezdovs  this is the problem I'm facing... the theme is very glitchy and acts weird I haven't seen something like this before.

*note* I am not sure that this type of problem also happens on desktop I am aware of it only on mobile. 

Please help!

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