Domain problem

Solved
JacksonAcleus
New Member
2 0 0

I’ve problem to buy a domain for my store. The payment could not be successfull but I got money on my card I don’t know  what’s wrong I need help please?

0 Likes
Cal
Shopify Staff
Shopify Staff
984 103 162

This is an accepted solution.

Hey @!

Cal here from Shopify, thanks for reaching out to us. I'm sorry to hear that you're having trouble purchasing a domain.

What is the MyShopify URL for your store and I'll take a quick look? 

Is the card you are using attached to a bank, and is it a post-paid credit card? Have you checked with your bank why the transaction is being refused? They may be able to provide some insight here. Alternatively, I'd suggest using a different payment method to secure your domain. 

Cal | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
JacksonAcleus
New Member
2 0 0

My bank account doesn’t has any problem it’s works good Please me

0 Likes
Cal
Shopify Staff
Shopify Staff
984 103 162

Hi again! In order for me to assist, you'll need to answer my questions above. Thanks! 

Cal | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes