FRAUD.CHEATING.

Hahaha
New Member
1 0 0

I had order a few lingerie sets from https://avntara.com/search

which is powered by Shopify, it’s sad that These cheats literally sent us a set of used lingerie. It’s unbelievable that Shopify even deals with such frauds. 
we happened to have some faith in shopify, hence went ahead. 
but sadly there are no customer care service numbers or any form where we can contact them! 
this is a complete case of fraud. And I will surely take you guys on social media. 

0 Likes
Hank
Shopify Staff
Shopify Staff
1094 128 172

Hi, @Hahaha,

Hank here from Shopify.

Sorry to hear this has happened to you after ordering from this store but there is definitely a course of action you can take to help you here.

The first thing I would always suggest is to reach out to the store directly but since this doesn’t seem to be possible as they do not have any contact information, your best bet is to reach out to your bank directly about this. Your bank will have measures in place for you to follow in this case and will be able to help you in relation to the payment made from your account.

We do also have an FAQ community post going through all the details of this process and the next actions that you might find useful. You can see this topic here
 
If you have any other questions about this, don’t hesitate to let me know.
 
All the best,

Hank

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes