We have moved our website from Magento over to Shopify, I have built the website for the company I work for. Always after some positive and negative feedback so we can improve.
One thing we are struggling with is international shipping... We are unable to send 2 items (withies) abroad due to their size. For some odd reason, the settings for USA and Canada has over ridden the settings for UK shipping. Any help would be amazing as we really want the store to be worldwide.
Hyde here from Shopify.
I'd like a clearer picture of what the issue is so that I can better diagnose and help you with it. Could you send me screenshots - or a video - of your shipping set up currently, and walk me through how you feel settings for one zone have overridden another zone? In the meantime, here's a helpful guide on setting up shipping zones that it might be worth looking at.
Looking forward to hearing from you, Hyde.
This is how we have USA on our website, though we had to delete the rates for USA and Canada as our customer in the UK wasn't able to proceed with the order. Once I removed those rates, the customer was able to buy them.
I removed 2 items from the shipping rates for usa and canada but kept them on for UK. still had issues.
Hi @CarnivalPapers !
Welcome to Shopify!
I recommend changing the theme of the store- now it is too simple and does not look professional.
Homepage designs guides your visitors around your website. To engage visitors you need to work on homepage layout design. Include trust indicators on the homepage. Homepage content should be strategically decided.
Use a referral program that will encourage your existing customers to share your products with their friends by giving discounts if the latter have purchased something from your store. With referral programs it is important to carefully set up so that you are not giving huge discounts and not getting anything back. [I recommend using one by Growave., because it is safe and it is integrated with 6 other marketing features (Reviews, Wishlist, Rewards, Social Login, Instagram, Discounts, Referral, VIP tiers) for better performance.
Hopefully, I managed to help you. If so, please let me know by liking this post.
Hey there, @CarnivalPapers!
Love to see the work you’ve put into the store. It’s definitely on the right path.
Let’s dive right into feedback!
Lantern Building Guide
I had to mention this. While I am happy that you have a 10-step guide on your blog, I feel that’s a missed opportunity.
For reference, I’m on the accessories page.
For reference, I’m on the cellophane 508mm by 4.8m roll - Yellow page.
You’ve carved out a great niche for your product, and I can’t wait to see how your business grows. Using visitor behavior is going to help you see what’s stopping your visitors from converting and find out what you can do to improve their experiences. Lucky Orange has heatmaps, session recordings, polls, live chat and more with a free trial (no credit card needed) and plans that start at US $10/month.
I hope this helps, Aidan! Good luck!
Cheers - Danny
Hi Danny, (@LuckyDanny)
Thank you for the amazing feedback you have offered us, I have printed it out and slowly working my way through sorting it all out.
I have added your app to our site and it is very interesting to see the viewers behaviours on the website, interesting to see lots of activity outside of the UK, so I definitely need to get our shipping sorted out for International customers.