Hey, @A2zshoppz
It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via Social media at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our page here and log in to your account to create a support request.
If there is anything else I can help you with, please let me know.
Dirk | Social Care @ Shopify
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