Help with Checkout Form - Feedback

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Tourist
9 0 0

Hello,

I tested my transaction and it worked.  I went to purchase something and the country field is not dropping down to allow me to select the US.  I cannot proceed to payment screen.  Please help!

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Shopify Partner
919 135 151

Hi Tina!

Would you mind sharing your store's URL so we can look into this?

Thanks

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K&J
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Tourist
9 0 0

flower-child-aromatics.myshopify.com

 

The country/region field does not drop down in order to select.  I am only selling in the US.  Also, it says region for the state field.  I tested the checkout and it worked when the trial was active.  Now that i am subscribed, it does not.  Please help!

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Shopify Partner
919 135 151

This is an accepted solution.

That's very odd! I've sent you a Collaborator request, please accept it so I can check your Shipping preferences and fix that for you asap!

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K&J
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Tourist
9 0 0

Thank you.  Please let me know if you were able to fix it!!

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Shopify Partner
919 135 151

I see the issue, do you ship worldwide or just the US? What are your rates as well?

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K&J
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Tourist
9 0 0

Flat Rate Envelopeup to 70 lbs.12 1⁄2″ x 9 1⁄2″$7.75$7.15
Legal Flat Rate
Envelope
up to 70 lbs.9 1⁄2″ x 15″$8.05$7.45
Padded Flat Rate
Envelope
up to 70 lbs.12 1⁄2″ x 9 1⁄2″$8.40$7.75
Small Flat Rate Boxup to 70 lbs.8 11⁄16″ x 5 7⁄16″ x 1 3⁄4″$8.30$7.65
Medium Flat Rate Box
- Top Loading
up to 70 lbs.11 1⁄4″ x 8 3⁄4″ x 6″$15.05$13.20
Medium Flat Rate Box
- Side Loading
up to 70 lbs.14″ x 12″ x 3 1⁄2″$15.05$13.20
Large Flat Rate Boxup to 70 lbs.12 1⁄4″ x 12 1⁄4″ x 6″$21.10$18.30
APO/FPO Large Boxup to 70 lbs.12 1⁄4″ x 12 1⁄4″ x 6″$19.60$16.80

 

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Shopify Partner
919 135 151

Are you using DHL or USPS or UPS? Let me know, Shopify cannot select from multiple packing options so it will have to be either based on weight or order value.

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K&J
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Tourist
9 0 0

My shipper is using USPS 

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Shopify Partner
919 135 151

Do you support all of the above?

JHKC_0-1598726417124.png

 

Also, do all products have their weight entered as well? If this is sounding too complicated I suggest you enable the USPS rates and test one order to see if that's what you need. 

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- Should you need any direct help: contact@jhkcreate.com
K&J
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