I am not able to see the products I added on Shopify, not on my Facebook catalog, nor on Instagram

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Shopify Staff
Shopify Staff
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Hey there, @Corina7506 

 

Bo here from Shopify Support! 

 

It sounds as though you may need to make your products available on these sales channels. You can control where you are selling a product by making it available to your active sales channels. If you decide not to make a product available to a particular sales channel, then it will be hidden from that channel's product catalog. To view or change a product's availability settings:

 

  1. From your Shopify admin, go to Products > All products.
Products button on desktop
  1. Click the product's name to open its details. The product is available to the sales channels listed in the Product availability section.
Product availability section on desktop
  1. Click Manage.
Manage button on desktop
  1. Select the sales channels where you want the product to be available.
Pop up window with available sales channels on desktop
  1. Click Done.
Done button on desktop
  1. Click Save.
Save button on desktop

 

You can also set product availability by channel as a bulk action.

 

Once your products are made available you should be able to see them in your Facebook catalog an be able to tag them on Instagram.

 

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

Bo - Social Care @ Shopify


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