I am unable to access my store after trial period

[Adeola1]

I opened the store adeolauyeyetl-store.myshopify.com late August, now the trial period is over and I am unable to access it even now that I am ready to pay for a plan. It keeps showing me this message 

If you're the owner of this store

Please contact support to resolve the issue

I tried making payment for a plan yet nothing is happening, I'm unable to. Please assist.

Thank you

[Aria]

Hey, @Adeola1 

Aria here, I'm on the Social Care team at Shopify.

I have emailed you regarding your store. Please check your inbox.

Thank you!