I am wondering if the name of the store on a customers bill can be corrected.

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New Member
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 Here it says Blartees charged the customer but it sgould say SolaLuna.

 

I hope someone can help because I have no idea how to contact Shopify Support.

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Shopify Staff
Shopify Staff
99 15 19

Hey @SolaLuna 

Eunice here from Shopify. Thanks for posting!

From your message, it looks like you're wanting to edit the way your store name and phone number appear on your customers’ bank statements when they pay using Shopify Payments. I'd love to help you with this. Please find my step-by-step instructions to do this below:

Step 1: From your Shopify admin go to Settings

Step 2: Then, go to Payments

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Step 3: In the Shopify Payments section, go to Manage.

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Step 4: Scroll down until you see the section for Customer billing statement. Replace Blartees with SolaLuna under the Customer statement descriptor.

Step 5: Save new changes. 

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I hope this helps. Let me know if you have any questions. Also, if you need to contact Shopify Support in the future, they're available 24/7 via chat: here.

 

Cheers!

 

Eunice | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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THANK YOU!! 

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Shopify Staff
Shopify Staff
99 15 19

@SolaLuna you are most welcome. I am so pleased that helped!

Eunice | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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