This is an accepted solution.
Cal here from Shopify, thanks for reaching out to us. I'm sorry to hear that you're having trouble accessing your store.
Have you reset your password recently? We have a guide on how you can reset your password here. Have you received any emails from our team about your account?
I'd be happy to take a look at your account from my end here, what is the MyShopify URL for the store?
Hello again, I'd be happy to investigate this for you. Could I have the MyShopify URL for the store in question? If you're unsure about your MyShopify URL, I'd suggest searching your account owner's email inbox for the signup emails.
Hi @duongducphuoc94! Can you now check your account owner's email inbox for correspondence from our team?
Thanks again for getting in touch!
For some reason I'm locked out of my own account? Also, I now have two email addresses listed for my store, when it should only be one. It repeatedly is stating an error message, and refuses to authenticate my account, no emails in my inbox. Can someone please unlock my account? Or confirm the steps to unlock the account?
You must confirm your account before logging in.