I can't login to my store

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New Member
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Hi. For some reason, I cannot log into my store, please check it for me. Thank you!

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Shopify Staff
Shopify Staff
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This is an accepted solution.

Hey @!

Cal here from Shopify, thanks for reaching out to us. I'm sorry to hear that you're having trouble accessing your store. 

Have you reset your password recently? We have a guide on how you can reset your password here. Have you received any emails from our team about your account?

I'd be happy to take a look at your account from my end here, what is the MyShopify URL for the store? 

Cal | Social Care @ Shopify
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New Member
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"mystore.myshopify.com is currently unavailable."  This is the message when I log in. Can you check for me what is the problem? Thank you!

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New Member
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Dear Cal. I changed the payment card, then I can't login my store. Can you support me?

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New Member
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##- Dear Cal. I changed the payment card, then I can't login my store.
Here is my ID card and payment card. Can you support me? -##
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Shopify Staff
Shopify Staff
660 71 122

Hello again, I'd be happy to investigate this for you. Could I have the MyShopify URL for the store in question? If you're unsure about your MyShopify URL, I'd suggest searching your account owner's email inbox for the signup emails. 

Thanks! 

Cal | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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https://sneakers-stock-68.myshopify.com . This is MyShopify URL. Thank you!
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Shopify Staff
Shopify Staff
660 71 122

Hi @duongducphuoc94! Can you now check your account owner's email inbox for correspondence from our team? 

Thanks again for getting in touch! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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