I can't login to my store

[duongducphuoc94]

Hi. For some reason, I cannot log into my store, please check it for me. Thank you!

[Cal · Accepted solution]

Hey @duongducphuoc94!

Cal here from Shopify, thanks for reaching out to us. I'm sorry to hear that you're having trouble accessing your store. 

Have you reset your password recently? We have a guide on how you can reset your password here. Have you received any emails from our team about your account?

I'd be happy to take a look at your account from my end here, what is the MyShopify URL for the store? 

[duongducphuoc94]

"mystore.myshopify.com is currently unavailable."  This is the message when I log in. Can you check for me what is the problem? Thank you!

[duongducphuoc94]

Dear Cal. I changed the payment card, then I can't login my store. Can you support me?

[duongducphuoc94]

##- Dear Cal. I changed the payment card, then I can't login my store.
Here is my ID card and payment card. Can you support me? -##

[Cal]

Hello again, I'd be happy to investigate this for you. Could I have the MyShopify URL for the store in question? If you're unsure about your MyShopify URL, I'd suggest searching your account owner's email inbox for the signup emails. 

Thanks! 

[duongducphuoc94]

https://sneakers-stock-68.myshopify.com . This is MyShopify URL. Thank you!

[Cal]

Hi @duongducphuoc94! Can you now check your account owner's email inbox for correspondence from our team? 

Thanks again for getting in touch! 

[ShipNow]

Hello,

   For some reason I'm locked out of my own account? Also, I now have two email addresses listed for my store, when it should only be one. It repeatedly is stating an error message, and refuses to authenticate my account, no emails in my inbox. Can someone please unlock my account? Or confirm the steps to unlock the account? 

We were unable to authenticate you  

You must confirm your account before logging in.

Log in

Request ID:

e414b92d-1559-42f7-a9bb-0c485d1ea954