Hi. For some reason, I cannot log into my store, please check it for me. Thank you!
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Hey @duongducphuoc94!
Cal here from Shopify, thanks for reaching out to us. I'm sorry to hear that you're having trouble accessing your store.
Have you reset your password recently? We have a guide on how you can reset your password here. Have you received any emails from our team about your account?
I'd be happy to take a look at your account from my end here, what is the MyShopify URL for the store?
Cal | Social Care @ Shopify
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"mystore.myshopify.com is currently unavailable." This is the message when I log in. Can you check for me what is the problem? Thank you!
Hello again, I'd be happy to investigate this for you. Could I have the MyShopify URL for the store in question? If you're unsure about your MyShopify URL, I'd suggest searching your account owner's email inbox for the signup emails.
Thanks!
Cal | Social Care @ Shopify
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Hi @duongducphuoc94! Can you now check your account owner's email inbox for correspondence from our team?
Thanks again for getting in touch!
Cal | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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