I can't login to my store

[duongducphuoc94]

Hi. For some reason, I cannot log into my store, please check it for me. Thank you!

[Cal · Accepted solution]

Hey @duongducphuoc94!

Cal here from Shopify, thanks for reaching out to us. I'm sorry to hear that you're having trouble accessing your store. 

Have you reset your password recently? We have a guide on how you can reset your password here. Have you received any emails from our team about your account?

I'd be happy to take a look at your account from my end here, what is the MyShopify URL for the store? 

[duongducphuoc94]

"mystore.myshopify.com is currently unavailable."  This is the message when I log in. Can you check for me what is the problem? Thank you!

[duongducphuoc94]

Dear Cal. I changed the payment card, then I can't login my store. Can you support me?

[duongducphuoc94]

##- Dear Cal. I changed the payment card, then I can't login my store.
Here is my ID card and payment card. Can you support me? -##

[Cal]

Hello again, I'd be happy to investigate this for you. Could I have the MyShopify URL for the store in question? If you're unsure about your MyShopify URL, I'd suggest searching your account owner's email inbox for the signup emails. 

Thanks! 

[duongducphuoc94]

https://sneakers-stock-68.myshopify.com . This is MyShopify URL. Thank you!

[Cal]

Hi @duongducphuoc94! Can you now check your account owner's email inbox for correspondence from our team? 

Thanks again for getting in touch!