Hey there, @jbp8
Bo here from Shopify Support!
When I have come across this behavior in the past it has generally been a localized browser issue. I would recommend always using Chrome when using Shopify. Chrome happens to work best with our software. If the issue persists on Chrome, or, if you are already using Chrome I would recommend clearing your cache. Clearing the cache is the browser equivalent of turning your browser off and on again, it will clear any cookies or cached data that may be causing this issue.
If this issue persists, I would recommend reaching out to Shopify Support directly. We’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
As this is your first post in the Shopify Community I would like to welcome you! Welcome! I would recommend reading our guide on getting support from the Shopify Community here so you are best equipped when looking for support through these forum boards. I would also recommend taking a look at our introductory guide to Shopify here in our Help Center. The Help Center is packed with brilliant resources on everything Shopify-related to help you get started.
What is it that you are planning on selling with Shopify? I would love to know more about your business so that I can provide more specific resources to help you get started.
All the Best,
Hope you are doing well.
Check out our website 'Descrii' and kindly let us know if you find anything useful that might help you make your store look more authentic and professional and save your precious time.
What You’ll Get - Simple, easy-to-understand, and to-the-point product descriptions that will help you boost your sales, increase product reviews, and increase the overall conversion rate of your Shopify store. These descriptions are not just product descriptions - they are more than that. Also, we brainstorm growth ideas for your products or services.
Marketing Officer, Descrii
Visit Our Website- https://descrii.tech/
Find us on Shopify store- https://apps.shopify.com/descrii-smart-descriptions
Hey again, @jbp8
I would recommend checking out our case study on Florivera Skincare here for a great understanding on how to set up a successful skincare store.
All the Best,