I cant access my store and it has been 3 days. Please help

Highlighted
New Member
1 0 0

I cant access my store and it has been 3 days, please help me. The message "Shopify is temporarily unavailable" keep popping up.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
741 57 91

Hi, @lolamb!

 

Ted here from Shopify, thanks for reaching out to us!


I'm just after checking your store and I can confirm that it's up and running as it should be. Regarding the error you are seeing, it sounds as though you're trying to access an old account by mistake. Could you try accessing your account using the same email address you use to sign in to your Shopify Community Forums account with this link instead? Are you able to log in this way? If not, please let me know!

 

If there is anything else I can help you with, I'm happy to help!

 

Thanks a mill, 

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
1 0 0

Hello, Im having issue I can't login my shopify admin page can you help me please I will appreciate. Thanks

0 Likes
Highlighted
Shopify Staff
Shopify Staff
741 57 91

Hi @2503,

 

Thanks for letting me know. I'm just after sending you an email with some more information. Could you take a look at my reply and follow those steps? After that, please let me know if you are still no longer sign into the account and I'll take another look!

 

Many Thanks, 

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes