Is my site user friendly?

Boutique627
New Member
1 0 0

My website, www.boutique627.com, was set up in January and I'm concerned that people cannot find products they may be looking for.  Any suggestions on how I might make my site user friendly if you have trouble with it.  Think of an article of clothing that you might like to find and see if you could find it on my site.....(e.g. plus-sized top, junior size dress, hats, formal in a specific size).  Let me know what you think.  

Thanks for any input you may offer.

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Tuecus
Shopify Partner
2105 49 275

Hello,

I just had look into your website, It's looking good. I observed few points on your website, I hope those are helpful for your website.

-> Don't leave the space at home page, It's looking dull.
-> https://www.boutique627.com/collections/accessories in this page images are blurry.
-> Your company’s About Us page is another opportunity to tell a story that will help you stick in your customer’s minds.
-> Product page not looking good. And Add more than one gallery images.
-> You can add your store policies like refund and privacy in the footer part or header part of your store under home page, having a well-thought-out return policy clearly displayed in your store is key to attracting and keeping your customers. Simply You should give confidence to your customers.
-> You can add the item reviews under product page, Item reviews can help give customers that additional propel they have to confide in your online shop and finish their buy. I would suggest including item reviews too, as reviews for customers to share their positive experience thus different customers can see the reviews and be influenced to purchase.
-> You have less niche, If you want to increase your products ty shopify App.
-> Have you promoted your products through Instagram? I suggest you can increase your followers through Instagram and convert those into your customers.
-> You can Add blog page, Blog initially used to provide a unique way for people to share their thoughts, feelings, experiences, and opinions and It is a huge opportunity to increase your company's visibility.
-> You can improve your Testimonials. Testimonials take the spotlight away from the seller, and shine it on the customer. Adding client testimonials to your website can be an extremely effective way to establish trust and strengthen your company's reputation. They are extremely powerful tools when it comes to strengthening your branding.

Further, if you like to implement customer engagement in your store I suggest you to install our Shopify app Tuecus. It helps for you Increasing of sales. And it gives you Attractive Customer Dashboard and Raises The Store Revenue. Customizations Available.

Thanks,
team Tuecus.

Apps Developer Team |@Tuecus-Customer Dashboard
@Aliexpress Dropshipping & More
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Dear @Boutique627 

Hope the following suggestion will help you

  • Improve ON PAGE SEO
  • Do paid Facebook ads
  • Participate in related forum 
  • Add favicon and use nontext logo
  • Keep only one menu : Horizontal menu for desktop(Keep it up just after announcment bar) and Verticle for mobile 
  • Add Custom Slider(Hero banners) with Call to Action
  • Overall Font, Color, Spacing, Alignment need to adjust - Make your store well-organized, neat and visually appealing and add to the user experience.
  • Footer - Optimize your footer policy documents and "powered by shopify"
  • Add Trust Badge and Highlight your USP
  • Add Featured Collection​
  • Collection page layout needs to improve

  • Product page layout needs to improve

Example of cart page layout:

cartpageexample.png

Best Regards
MS Web Designer| MS Web International | Task4Store
Contact Us: https://www.task4store.com/pages/contact-us OR task4store@mswebdesigner.com
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AiTrillion
Shopify Partner
3005 174 549

Hello @Boutique627This is AiTrillion- an All-in-one Marketing Platform on Shopify. I would love to share my thoughts for your store based on 9 years of experience with Shopify for over 1000's active Shopify merchants and hope that my sharing will help you improve your store performance.

You can also check the performance of our brands with AiTrillion here.

The home page should flow better. I would recommend setting it out like this. Slideshow Image- Collection List- Product Recommendations- Testimonials- Newsletter sign up box- Instagram Feed.

- Add a footer menu. Add policies like privacy, shipping, returns & refund.

- Make your store mobile and desktop responsive. 

- Improve the product page. 

- You need to engage your visitors coming to your site by giving loyalty reward points which will increase repeat purchase and customer lifetime value. You can add a web push notification which will help you to retarget your customers anytime even when they are not in your store. This will help you to run your store smoothly and decrease the bounce rate and will capture your visitors and convert them into prospective or paying customers.

Entice customers by giving them loyalty points on activities like sign up, leaving a review, allowing push notification, visiting a store, on birthdays, and more. This will help you to increase the email and push subscribers. You can then run email and push campaigns to reach your customers on the basis of customer behavior. This helps in increasing the conversion and retention rate.

 

Moreover, if you would like to implement the above customer engagement features/ marketing tools in your store I suggest you to install the 'All in one' Shopify app AiTrillion, a full-fledged marketing solution. It will help you to capture visitors coming to your store and will help in getting more conversions.

Hope this helps!

Sachin D | Shopify Growth Expert @ AiTrillion

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- 10+ Years of eCommerce experience.
- 1400+ Stores Designed on Shopify.
- All in One Marketing App on Shopify AiTrillion Marketing Automation
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EcomGeeks
Shopify Partner
769 96 249

Hey @Boutique627,

I commend you for reaching out for feedback, it shows you care and want to provide the best experience possible for your customers. I've taken a look through your store and I have a few suggestions.

First, your homepage. That main banner image is showing up a little blurry. You want your images to be really crisp and clear.

screencapture-boutique627-2021-04-28-11_17_57.png

Here are some places you can get free, high quality stock images:

EcomGeeks_0-1619640230833.gif

 

I would also recommend working on the text in your banner. This area is prime real estate for selling. One of the keys of selling is getting inside your customers head, what problem do they have that you can solve? What words or phrases do they use that you can as well to show that you understand their needs. We recommend having a professional photo of your products, a title introducing your brand or product,  a line of text underneath that expands on your title and a call to action button such as "Shop Now". Here is an example:

macarons-04.png

The one picture you have there to the left seems out of place. I would work on your homepage setup a little more. Here is a video on that:

EcomGeeks_1-1619640230837.gif

 

When you get to your catalog, it gets very confusing. Instead of it leading to a page full of products from different categories, I would instead have a square image that represents each collection along with a title (both should be clickable) so ie. Plus Size, Juniors etc.
The other issue has to do with the theme you've chosen. Boundless has it so that a person has to hover over every photo to see the price, this isn't very user friendly.

boutique-01.png

I would definitely recommend a theme change, here are a few free ones we recommend:

EcomGeeks_2-1619640230837.gif

 

The next thing I want to touch on are your products. As you know, clothing can be purchased offline in hundreds retail stores as well as online through thousands and thousands of online stores. When a person is searching for a piece of clothing in Google, big companies with massive marketing budgets are who is showing up in search results and who you are competing with for customers. A person can complete IF they give people a reason to purchase from them vs. the other guys. An example of this might be if you offer local pickup and delivery, your "reason" as to why people should purchase from you vs the other guy is because you are local and a lot of people are passionate about shopping local and you can get them their product a lot faster. I would think about all your "whys" and what sets you apart and use that in your marketing and on the text on your store. A good way to set yourself apart is to sell winning products. A good product choice should have these qualities:

  1. High demand. Look for "problem fixing products".
  2. Not easily accessible. Look for products that are not available in stores or online through big retailers or Amazon.
  3. Popular. Look for trending products.
  4. Good profit margin. We recommend at least 3x what the product costs you.

We did a video on how to find winning products and we also regularly post a collection of winning products on our YouTube channel:

EcomGeeks_3-1619640230838.gif

 

Once you have settled on your winning product/products, you can expand your sales channels and promote your dropshipping products on Google Shopping using the AllFetch Google Shopping Feed app (it's free). It allows you to easily syncing your products from your Shopify store to the Google Merchant Center.

I'd like to help you with your store more so I'd invite you to join a free training we have going on right now. We cover why stores get high traffic with no sales, spending on Ads with no return and visitors abandoning cart. We will help you develop a profitable ad strategy and learn how to generate free traffic, transform your Shopify store into a professional. trustworthy store that customers want to shop at and help you find winning products that people can’t wait to buy. Our free private Facebook training is happening now until April 30, we will be going live every day at 1:00PM (EST). You can sign up here. Really hope you join us!

We hope our response was helpful, if it was, let us know by giving us a thumbs up and/or marking it as a solution!

Best of luck!

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