Just reach out to the Shopify Help Center and chat directly with the Shopify support team.
Here is the link: https://help.shopify.com/en
we have been trying to get a hold of someone from live support from our shopify website but phone number is not taking calls right now for support since Covid hit. SUCKS but we used Google to search Shopify and when it comes up you can see the store information CEO, Location and so on and you can see that it says chat live with support team. Click there and you will see the live chat window open and begin to chat with a live Shopify support Rep.