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I don't know what the hell is going on with my shopify shop. from this morning its unable to login and there is no customer service phone number to response. 

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Shopify Partner
1053 52 157

Hey @saifulislam

You should contact to Shopify. They will help you out with this issue.

 

Thanks.

Sachin D | Shopify Growth Expert @ AiTrillion

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- 10+ Years of eCommerce experience.
- 1400+ Stores Designed on Shopify.
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Shopify Staff
Shopify Staff
317 44 52

Hi, @saifulislam,

Hank here from Shopify.


When did you first notice this issue, or did you receive any error messages in your admin prior to the store going offline? What is the current message you are seeing when you try to login?

Or have you received an email from the accounts team at Shopify? If you have, my advice would be to respond directly to this email with any questions you may have, as they are best equipped to deal with any account queries. Note that sometimes emails will get sent to your junk/spam folder.

However, if you have not received an email, let me know, and I can look into this further for you. -Hank

Hank | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Thank you Mr Hank
I found the email in the junk folder. 

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Shopify Staff
Shopify Staff
317 44 52

That is awesome to hear!

Be sure to reply to that email as it is directly with the accounts team at Shopify.

 

You can ask them any questions you need to, and supply them with the information they require to get your store back online!

Hank | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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