My online store is no longer accessible

Solved
Highlighted
New Member
3 0 0

My shopify was suddenly unavailable when I logged in. Before that, my store was intact and I was confused. I wanted to apply for my store back because my store was already open. I was worried about me. Customers can’t find me, thank you, please help me find my shopImage not available in shopify store.png

0 Likes
Highlighted
Excursionist
19 6 7

This is an accepted solution.

Only Shopify can help you out regarding that issue. Click on that "contact support" link. You'll need to scroll to the bottom to see the button to contact Shopify. And if it asks you to search for articles, just type in anything and press enter, and then it'll show you options to contact Shopify directly.

Highlighted
New Member
3 0 0

thank you!

0 Likes
Highlighted
New Member
3 0 0

I contacted "Contact Support", but they said that they need to wait for review. I want to know, in this case, can my store be retrieved and reopened? Has anyone else had a successful experience?

0 Likes