No problem at all! Thank you for the prompt response. I've emailed you at your account email (different from the one you've provided here). Please reply to the email so I can authenticate you and move our request forward to the theme support team. Thank you again!
Apology for the delay. I just checked the link and it had expired. If you'd like me to take a look of your store, feel free to include your store URL or a sample link like you had provided. I'd be happy to take a deep dive and offer some feedback.
All the best,