No product has published to the facebook catalog created by shopify

New Member
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I have connected my FB page to Shopify, all the product are available to facebook app and there is no error in the FB channel but the catalog that is created by Shopify on facebook manager has zero product and the FB page shop section  is not showing any product, does anyone have any solutions for this issue, thanks. 

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Shopify Staff
Shopify Staff
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Hey, @frank_kar!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

That does seem strange, I would have to take a look at the connection between Shopify and Facebook to know better. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get take a look for you.

 

Speak soon,

Lulu

 

Lulu | Social Care @ Shopify
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New Member
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Thanks, I sent you. 

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New Member
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Hi Lulu!

 

I seem to be having the same issue with my store and facebook shop tab. Can you please help me take a look at what's going on?

 

Thanks,

Jimmy

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