Order ID is not getting generated

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New Member
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We are using shopify from last 3 months . Currently we are facing this issue like we are getting the payment through our payment gateway (cc-avenue) , but neither the customers nor we are getting the order ID or any details about the order . Even there is no details in the "abandoned checkouts". How to resolve this ??  

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Shopify Partner
1444 172 264

The best way for you would be to reachout to cc-avenue directly and get their input on the issue.

Sergiu Svinarciuc | CTO @ visely.io
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