Ontheshop Saree is using your platform to sell Sarees in India. They are absolute fraud. They collect money but don't deliver and don't communicate. I had placed order with them Order No 9507 and paid thru my Credit Card. But no response from them after that. I'm thinking of approaching the Cyber Crime Cell to report this fraud
You should consider leaving them a review on an independent reviews platform. This would save others from losing their money and since the platform affects their online reputation directly, they would have to keep their customers first -- https://www.trustvocate.com/reviews/ontheshop.in
I also see that they have a lot of reviews on their own website. When a brand manages its own reviews, it can be extremely deceiving and gamed. Hence, I'd suggest reading an online business' reviews on independent customer reviews platform before transacting with them.
Hope it helps