Problems with Gadget Unniverse

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I bought something on September 11 because they used a similar name from a company I knew (Gadget Universe, but this time with double n). They disappeared from Shopify and as they sent me again their offers, I tried to contact them by the publicity site and it was impossible. The things never came, and they just give 30 days to ask a refund. As your contact centre just tells me to wait 30 days, what should I do?

I would like to speak with someone that can guarantee the things will arrive. The time doesn’t matter, but just know that they will send me the things. Otherwise I will call my bank and refuse the transaction.

Can you help me there?

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