Product video format

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I am newer in Shopify. Just set up the store and want to upload product video onto the store, but was told that the product video format is not supported.

I applied a MOV video captured by my iPhone XR. This format is indicated as supported format in Shopify but I just can't upload it.

Any comments are highly appreciate...



Dear richardshan,


We will be happy to help you in this. Please contact at

Best Regards
MS Web Designer| MS Web International | Task4Store
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