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Thank you for taking the time to reply. I really appreciate your feedback. I went ahead and made a few changes like adding the email address directly tot he contact form. My concern was bots sending spam, got one so far.
As for the live chat, I had Tidio before but had some performance issues. I removed the messenger and reinstalled Tidio which seems to work much better now. I guess reinstalling an APP can resolve some issues.
I am working on a newsletter APP as we speak. As for the content and description, I will make those improvements as well.
What I am curious about is the Trust badges. Some would recommend adding it to the product page. Can you shed some light on why removing it would be ideal?
Thank you so much for you feedback.