Shipping issues

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My store has been open for a few months I moved last month and noticed I had no sell but I had multiple people browsing my site. I had people trying to purchase from me but it’s giving them a notice that they won’t be able to complete the purchase because I do not ship to them . I’ve paid for last month but I tired to fix this issue and I can’t fix it . For a full month people have been trying to purchase from me and I had no idea that they couldn’t. 

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