Slow webpage loading

kristytan
New Member
5 0 0

Hi, 

 

I would like to know the reasons + solutions for slow webpage loading.

 

My customers (different location/ region) gave feedback that my e-commerce website is loading slowly:

  • across mobile and desktop devices
  • using Internet Explorer

 

We have checked that our domain/ server is working fine. I personally don't face issues using Microsoft Edge, Safari, Chrome, Mozilla on mobile and desktop.

 

We had made these website updates in the past 3 months:

  • developer made modifications to Shopify theme "Prestige" to include autoplay videos in place of images (Slider on landing page and product videos within product page)
  • added a pop-up option offered by Prestige
  • synced up external apps for mailing list, instagram

Could it cause our webpage to lag significantly? If not, why did my customers face this webpage issue?

0 Likes
OneNecessity
Tourist
11 0 0

Hello,

What is your website url, i could check it out if you want.

0 Likes

Dear kristytan,

 

We can check your issue here https://developers.google.com/speed/pagespeed/insights/

 

If you need any help in speed optimization please contact here https://www.task4store.com/pages/contact-us

Best Regards
MS Web Designer| MS Web International | Task4Store
Contact Us: https://www.task4store.com/pages/contact-us OR task4store@mswebdesigner.com
Was our reply helpful? Please Like or Accept solution
0 Likes