Social Media Buttons Returning 404 Not Found Error

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New Member
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I'm using the Free Brooklyn theme for my website. The social media buttons in the footer return a 404 error. I have entered in the proper links within the theme settings but am not sure how to fix the problem otherwise.

 

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Shopify Staff
Shopify Staff
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Hey, Evan!

I'm Alex, with the Shopify team!

Thanks for reaching out to us today. No problem, it looks like that's due to a minor formatting issue; this can happen if you haven't entered the account including the https:// section of the link, like so:

Without the https, the Shopify system assumes that it's an internal link leading to a page on your own website.  If you make sure that part of the link is included, it'll take your customers to those external social media channels - it should look like so:

Once you've made that change, your customers will be able to visit your social media channels as intended!

Hope that's helped! Please feel free to let me know, and you can always give us a call or start a live chat at any time. We're open 24/7 for your convenience and always happy to assist!

Cheers,

Alex | Shopify

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Same issue for snapchat please help?

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