Stealing money

New Member
1 0 1

Bring my money back you thieves!!! 

I am trying to contact you but I couldn't
I already told you to close the account and it was already closed but you still charging me and no money was received for the past 3 months I paid for though you told me that you will give it back!!!!!!!!
Shopify Staff
Shopify Staff
1212 71 154

Hi there @Omar222!

Don here from Shopify.

Sorry to hear that you feel hard-done-by here. We're always available to provide help or clarity for our merchants. 

Have you managed to reach out to our support team at any point to enquire about your account or billing?

If you're looking to get your store closed down you can see how to close it down yourself here on our help site.

Let me know if you need a hand with finding or using this option for yourself.

We wouldn't be able to provide account support here ourselves publicly, so getting in touch via our help centre would be necessary for any account-specific support you need such as for billing queries or refund requests.

All the best!





Don | Social Care @ Shopify 
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