Store Feedback by Shopify Expert

Hi everyone,

We are from the PageFly, page builder team.

  • Top 1 Store Design Page Builder Category on Shopify App Store
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PageFly has been actively giving feedback for different stores in the Feedback on my store topic in this Shopify Community for a long time with the main purpose of helping Shopify merchants to have high-converting stores. 

We also hosted some posts here to ask merchants to give us any related questions to building and optimizing merchant’s stores. 

However, in this post today, we would like to pick one of the greatest Shopify stores (high ranking and traffic - we chose from the Built With website) and we’re gonna comment on great factors that the store is having, and we hope that our feedback will also help other merchants to improve your stores.

What we feedback based on our 10+ years of solving e-Commerce problems and 4 years of providing solutions for over 70.000 active Shopify merchants.

The store is https://www.alexandani.com/ 

Have a favicon

Charm 1.png

Having a favicon to your store will make your store unique and helps customers easily recognize it. 

You can check this guide from Shopify to know how to have a favicon

Have an announcement bar

charm 2.png

Basically, the announcement bar will announce the information about shipping and discount or any promotion campaign of a store. 

Home page

Have a sticky drop-down menu with a hovering function

A drop-down menu with the hovering function will let customers easily access the menu all the time and anytime and they can read all and just choose the one they want. 

Especially, the menu has a search bar, and making a search bar prominent is very important. This helps customers feel rest assured and they can search anytime when they scroll up or down on the home page.

Without the drop-down menu, customers need to spend time exploring all potential matching menus. 

Have a clear banner image with the CTA button

Charm Bangles, Charm Bracelets + More - ALEX AND ANI 2021-01-13 16-50-16.png

Many stores have the same problem. On the banner image on the top of the home page, they just show an image with no relation to the store’s products or the image has low quality and customers find it hard to see which products that store sells.

This store has a high-quality image with the product is the center of the image.

Moreover, the CTA button is designed to be clear attractive.

Show off featured collections

This is a good point to show customers what collections are trending now. Moreover, with the sticky menu, customers can access other collections of the store.

Display social media

Charm Bangles, Charm Bracelets + More - ALEX AND ANI 2021-01-14 11-59-02.png

As usual, social media is one of the effective ways to get more traffic and make a good connection with your customers. By displaying social media such as Instagram (or Facebook, Twitter) and constantly update the feed.

Great design for different button types

It is suggested that different buttons that are responsible for different functions should be designed differently. This also means that the same CTA buttons must have the same styling. And the primary button(s) should be designed the most visually prominent.

Charm Bangles, Charm Bracelets + More - ALEX AND ANI 2021-01-14 11-56-50.png

 Charm Bangles, Charm Bracelets + More - ALEX AND ANI 2021-01-14 11-57-11.png

Charm Bangles, Charm Bracelets + More - ALEX AND ANI 2021-01-14 11-57-36.png

Have direct links for the "Return Policies" and "Shipping info" on the footer 

Charm Bangles, Charm Bracelets + More - ALEX AND ANI 2021-01-14 11-58-40.png

  • Many customers want to know the return policies as well as shipping info before making purchases. And this is crucial to their decision on whether to purchase products in your store. And they are likely to find it on the footer so it's necessary to add this information. 
  • Shipping policy is essential because many customers want to know the shipping options available to them before they committed to adding a product to the cart page and go to the checkout page

Collection page

https://www.alexandani.com/collections/jewelry-gifts-for-grandmothers#?page=1

Have secondary hover images for the product list

By presenting secondary hover images, customers can easily scan many products to see extra visual information. 

Present essential information 

It is very important to show essential information such as product name, product price, color swatch (if your store has), and CTA buttons.

This collection page combines successfully 2 factors above to make sure customers won’t overlook or discard any information.

Use the Load More button instead of the Pagination

Jewelry Gifts for Grandmothers - ALEX AND ANI 2021-01-14 17-02-18.png

Generally, customers are discouraged from browsing more of the product list that has multiple pagination links (the number of pages) and they spend more time on the first page. 

By using the Load more button, customers can compare products loading on one page. This helps to create a constant buying experience for customers and decrease the bounce rate.

Product page

https://www.alexandani.com/products/theres-no-place-like-home-for-the-holidays-charm-bangles-set-of-...

Provide 3-5 images from different angles

It can’t be denied that customers easily have an overview of products when shopping in physical stores, therefore, when they shopping online, we need to make them feel the same. This is the reason why providing images from different angles and in-scales is very important. Because if your store doesn’t show off enough images for customers to illustrate, they will be hesitant to take action. This product is also presented on a human model, and of course, this is a good point.

Have color swatches

Color is basic and important to be a variant of a product. By giving customers visible colors, they don't have to wonder or even find because some customers just focus on the image and they see only one color you provide there.

Sometimes, the drop-down menu showing the color is not a good choice because customers have to spend time to compare because they have to choose one by one without having full color shown.

Have upsell-cross sell section

'There's No Place Like Home for the Holidays' Charm Bangles, Set of 3 2021-01-14 17-31-17.png

This is a good way to encourage customers to view more products because your store is proactively giving them more choices. 

 

These advantages listed above are the key things of an online store. We hope that our post will help you to improve and optimize your stores.

And feel free to discuss here if you have any comments, suggestions, or any questions, we would love to answer all of them. 

Cheers,

PageFly.

PageFly - Advanced Shopify Page Builder.
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AvidBrio
Shopify Expert
126 6 12

Wonderful information!

If you could also explain why would someone choose PageFly instead of another page builder, it would complete your article and would be more insightful for the users!

If you find our comment helpful, hit the like button and accept it as a solution.
Want us to implement custom changes in your store? Contact us
Email me directly - jim@avidbrio.com
leleac
New Member
1 0 1

Hi @PageFly  thank you for your post! This is super helpful. I’m starting to build a Shopify store and there’re so many stuff I am wondering.

I will learn from your feedback for my store! 

Hi @leleac 

It's so great to know this, welcome to Shopify! 

You can check our post and check the same with your store. You can share your ideas or any questions here so we can help you!

Cheers,

PageFly

PageFly - Advanced Shopify Page Builder.
- Get tips to personalize your page
- PageFly Page Builder: WebsiteYoutube | PageFly Community | Facebook| LinkedIn | Twitter
- Discover Shopify Stores’ Secrets with Koala Inspector

Hi @AvidBrio 

Thank you for your suggestion! 

In this post, we would love to focus on sharing our feedback for the store based on our experiences and achievements. We will explain more about what you are suggesting in other posts.

Cheers,

PageFly

PageFly - Advanced Shopify Page Builder.
- Get tips to personalize your page
- PageFly Page Builder: WebsiteYoutube | PageFly Community | Facebook| LinkedIn | Twitter
- Discover Shopify Stores’ Secrets with Koala Inspector
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frankmenwearing
New Member
1 0 1

Do you think I should put trust seals in the product images?because the seals are too big and I think they can annoy my customers? @PageFly 

Hi @frankmenwearing 

Trust Seals are important for an online store, they give trust to customers.

Basically, trust seals can be placed inside the product details and as you mentioned, they can be put beside the product image, or under the product description, etc.

But if you don't want to display them many times, you can put them on the header or footer and they're fixed there.

Then customers just need to notice 1 time and they put the trust in your store. Hope my answers help you, feel free to drop any messages here.

PageFly.

PageFly - Advanced Shopify Page Builder.
- Get tips to personalize your page
- PageFly Page Builder: WebsiteYoutube | PageFly Community | Facebook| LinkedIn | Twitter
- Discover Shopify Stores’ Secrets with Koala Inspector