Cal here from Shopify, thanks for reaching out to us. I've checked and your ticket is currently in the queue. The team is currently experiencing a large volume of requests, so there will be a delay in returning to you.
We do appreciate your patience and apologize for the delay. There is no way to speed up this process further, and I can see you have contacted our support team already about this. They will reach out to you via email when they have investigated your case, so no further action is required from you.