URL in Facebook Ad Producing Error

jadoiron
New Member
2 0 0

This is driving me insane.

I'm setting up a facebook ad, and entering my store URL in the add settings (www.ismartcycle.com), but when I preview the ad or when it's published, the button/link that SHOULD be taking me to my site is generating a weird link (https://www.ismartcycle.com/?fbclid=IwAR3SuFRZXq2LCBBhuBg7MMZj9UVFQjvszZutZlar_1PAUPq7UWT44J62i80) and the page is blank.

I'm pretty certain everything is set up correctly in my store and with DNS and with Pixel, but it's still happening and I can't figure out why, even after hours deep in google and in forums.

I've attached what the fields are in my ad setup, as well as what the button looks like. Everything LOOKS correct but the link just isn't working.Screenshot_2021-02-05 Ismartcycle – Posts Facebook.pngScreenshot_2021-02-05 Ads Manager - Manage ads - Ads - Edit.png

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florinanghel
Shopify Partner
112 18 20

Its not because of the weird link, it looks like your www subdomain is not configured, without www. It works fine. Check your dns settings.

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jadoiron
New Member
2 0 0
Weird. But thank you!! Is there a general rule for allowing this in DNS
settings or does it vary provider to provider?
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