I bouth a shopify domain and started the 14 days free trial, then i connected my new domain, but the 14 days of trial already finished and im not able to manage my domain, is there any way to access to do so? Also i want to set that domain in a different host service provider but i cannot see any way to achieve this, do you know any path to follow, it looks like my domain cannot be accessible any how.
Hey there, @RobertCRR
Bo here from Shopify Support!
Domains can be transferred out of Shopify and onto a third party domain host as per this guide. However, the domain does need to be over 60 days old for it to be transferred. When was your 14-day trial? Can you check your inbox for the confirmation of the domain purchase to confirm the date of purchase, please? Once 60 days have passed you can get in touch with support via our usual channels or get in touch with me here and we will be able to grant you access to your account so that you can follow the steps outlined in this guide to transfer your domain.
All the Best,
Thank you for getting back to me! If the store is not active there is no way for us to point the domain to another server. for 60 days from the date of purchase or registrant detail changes. More info from Internet Corporation for Assigned Names and Numbers (ICANN) on why that happens right here.
All the Best,