having issues loading store

Solved
troyz123
Tourist
3 0 1

i'm using chrome

i cleared my history and cookies

still my store isn't loading

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Ash
Shopify Staff
Shopify Staff
772 86 116

This is an accepted solution.

Hey, @troyz123!

Ash here from the Shopify team. Welcome to the Shopify Community! 

I understand you're experiencing some problems loading your online store and I'm happy to help out with this. I see you're using Chrome as your browser and have tried clearing your cookies. Are you receiving an error message when trying to access your site, or is it simply not loading? Here are some troubleshooting steps for you to try:

  • Check your browser for any available updates and complete them if able
  • Clear your browsers cache and cookies (I realize you've already cleared the cookies, but clearing the cache may also resolve issues like this)
  • Access your shop in a private / incognito browsing session and try again
  • Try in an alternate browser and complete the above steps again
  • Try on an alternate device and complete the above steps again

If the issue persists after trying the above steps, please reply back here to let me know. Please also include your shops URL in your reply so I can test it out on my end and try to replicate the issue. 

Ash | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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troyz123
Tourist
3 0 1

thanks alot Ash, i really appreciate