help to payment gateway paypal

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Tourist
6 0 1

hello there,

 I got the issue on my store final checkout time. The customer is not able to pay me on my store.

I was also contacted with Paypal they told me your account is perfect no problem on u r account.

 

i m frustrating with this issue anyone can help me & feedback me what is an actual problem.

store-trendysurvey.com

cart- https://trendysurvey.com/cart 

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Shopify Staff
Shopify Staff
1234 76 269

Hey, @Trendysurvey

 

Could you provide more details on where the customer is presented with an issue? Is it after they are redirected to Paypal to complete the purchase? I tested your website & checkout up until needing to complete my order (where I would be redirected to Paypal). While processing these steps, there were no errors or issues that appeared that would have stopped me from paying. If you could provide further context (with a screenshot if you have it) then that will help determine the cause of the issue you and your customer are experiencing. 

Peter | Social Care @ Shopify
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Tourist
6 0 1

My store location in India. but I am targeting USA customer and I was already doing promotion on Instagram. I am allready set dollar as a primary currency. 10 added to cart on my store but they not able to buy this product. my influencer told me we didn't buy on your store there is some issue on your store for final checkout. last moment customer pays me on Paypal that person money can debit on the bank and also credit at that time. my friend tests they belong to USA they also test my store the same issue faced by him. for final payment redirecting time issue should be created. can you tell me what is an actual issue? 

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Shopify Staff
Shopify Staff
1234 76 269

@Trendysurvey 

 

To make sure I understand, you've had multiple people test your checkout to see whether they can process an order; however, each of them was unable to after the redirect to Paypal. Is that correct? What happens after the redirect? Are they greeted with an error, or something else? Do you have a screenshot/video of what happens?

Peter | Social Care @ Shopify
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Tourist
6 0 1
Actually Paypal don't show guest payment on my website.
i already changed a setting in PayPal account optional setting.
can you give suggestions on which setting should be set on Shopify and
PayPal to accept credit card payment (customer as guest payment ) on my
website?
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Shopify Staff
Shopify Staff
1234 76 269

@Trendysurvey 

 

With PayPal Express, the default is set to ask customers to log in to PayPal (or create a PayPal Account. You can enable guest payments to let customers pay with their credit card even if they don't have their own PayPal account. To enable this feature, you need to have linked your own credit card to your PayPal business account. To enable guest payments, you need to change the settings in your PayPal account settings. Learn more about enabling guest payments at PayPal.

 

In some countries and regions, PayPal requires that customers pay by using a PayPal account. To confirm whether this applies to the country where your business is located, contact the PayPal support team.

Peter | Social Care @ Shopify
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To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
6 0 1

I was integrated razor pay with my Shopify store. but for the final checkout, they show me something went wrong. I am not able to accept payment from my customers. what's the exact problem it's a problem with Shopify or razor pay give me detail as soon as possible.
i am attache a screenshot please check

same thing do on my PayPal account now i am switching to Razorpay and same problem. please give me guidance. 
you can also check my product checkout. -razor pay issue.png
https://trendysurvey.com/products/17km-vintage-gold-portrait-coin-pearl-pendant-necklaces-for-women-...

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Shopify Staff
Shopify Staff
1234 76 269

@Trendysurvey 

 

If the error appears on the redirect, then it would be something the payment provider will need to troubleshoot further as we would not be able to access their tools to help resolve the issue.

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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