location error

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New Member
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image.png
As you can see in the picture it says the location couldn't be verified. 
How do we solve this 
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Shopify Staff
Shopify Staff
344 21 52

Hi, @powerstaff

 

Thank you for reaching out about that. The photo didn't quite seem to work there, would you mind attaching it here again? I'd be happy to take a look for you. 

Brie | Social Care @ Shopify
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[image: image.png]
As you can see it says the location couldn't be verified.
How do we solve this in our website? My Shopify store is
https://gekpower.myshopify.com/.
The location address we are using is accurate and does not have any error
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Shopify Staff
Shopify Staff
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Hi, @powerstaff

 

The image still did not attach properly. Would you instead be able to describe where you're seeing that in your admin? Is that showing as a banner message in your shipping settings, or where exactly are you seeing that? Would you mind confirming what the message says exactly?

Brie | Social Care @ Shopify
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In setting > Locations > Address.  I'm receiving the next alert in a yellow box: 

"This address couldn’t be verified. This might affect shipping rates shown at checkout. "

I'm from Chile and I'm adding my address with the autocomplete option powered by Google. So, there is any way to solve this?

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Shopify Staff
Shopify Staff
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Hi, @RobertoCaroca

Have you checked to make sure it's auto-filling it in exactly as it's formatted in Google Maps? Would you be able to share a screenshot of how the address is formatted? If you're not comfortable sharing that here, feel free to reach out to our support privately. Thanks! 

Brie | Social Care @ Shopify
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Hi,

Sure, these are the screenshots.

[image: Screen Shot 2020-07-02 at 19.11.14.png]

[image: Screen Shot 2020-07-02 at 19.12.34.png]
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New Member
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Sure, these are the screenshots.

 

Screen Shot 2020-07-02 at 19.11.14.png

 

Screen Shot 2020-07-02 at 19.12.34.png

 

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Shopify Staff
Shopify Staff
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@RobertoCaroca - 

Thanks for that! This error is usually presented when the location's address does not match the information that is being returned by Google Maps. The address may still be valid, however, so there are steps you can take to update the address through Google. You'll first want to verify that the address is recognized by your local postal service - they should have an address checker like the ones seen here on Canada Post and USPS. If the address there doesn't match what is in Google Maps, you can submit a correction to Google by following the steps here. If those two are already the same, or if this isn't causing any issues with your locations, shipping, or printing of labels, you should also be able to just close out the error message if you wish to do so. 

Brie | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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Thank you for the early answer. I already sent the postal code to Google
maps and our local postal service uses Google maps to display our
addresses , so I think it should work. Just another little comment, our
Region is "Region Metropolitana" but Shopify displays "Santiago
Metropolitan", could that be an issue?
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