orders dont appear

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New Member
2 0 0

Good evening everyone

I did a payment test on Paypal checkout by visa card, the money was withdrawn, but the order did not appear on the orders section, not even on the Oberlo app. if anyone knows the solution tell me, please

thank you.

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Shopify Staff
Shopify Staff
895 77 101

Hi @MaxGump,

Ted here from Shopify, thanks for posting your query!

When you were brought from Shopify's checkout and then to Paypal's to complete the order, can you remember if you were brought back to Shopify's checkout? For example, can you remember seeing Shopify's order confirmation screen after paying for the order or did you receive an order confirmation email? 

Many thanks, 

Ted | Social Care @ Shopify
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New Member
2 0 0

Hi there 

I receive an order confirmation email but to this time the order didn't appear yet 

 

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